When can it be exercised?
The right of withdrawal can be exercised within 30 days. The time period begins when the customer receives the good.
How to exercise it?
To exercise the right of withdrawal the consumer must inform the seller of his decision within 30 days, by any communication that is suitable to express explicitly the decision. Communications via e-mail and telephone are valid.
The communication of the intention to exercise the right can be sent by e-mail to email@example.com or by calling 0510216326/3711143681 (WhatsApp). The seller is obliged, upon receipt of the communication, to confirm receipt without delay, providing the consumer with confirmation of receipt of the communication on a durable medium. The withdrawal frees the customer from the contractual obligations assumed. The customer is obliged to return the goods (if requested by the Seller) and the seller is required to reimburse the payment received. The consumer is obliged to return the goods received (if requested by the Seller), without undue delay and within 14 days from the date on which he informed the seller of his decision to exercise the right of withdrawal.
If a request is made to return the goods, the refund will be made within 14 days from the date of receipt of the goods at our office in Via Viara 9221 – 40024 Castel San Pietro Terme. In the event that no request is made for the return of the goods, the refund will be made within 14 days from the date of the request for a refund.
The refund will be made through the same payment method used for the purchase.